Get in Touch With Us
Got a question about something you've read, spotted an error, or want to flag a casino we should look at? This page explains how to get in touch with the Non Gamstop Casinos team and what happens once your message lands with us.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies. We aim to respond within two working days, though this can stretch during busier periods.
If your message relates to a specific review — say, one of the operators covered on our best non GamStop casinos guide — mention the casino name and the section you're asking about. It helps us answer accurately rather than generically.
What We Can Help With
- Questions about our reviews — If a bonus term, wagering requirement or withdrawal limit on one of our pages isn't clear, ask us to explain it in plain terms.
- Corrections and updates — Casino offers, licensing details and payment methods change often. If something looks out of date, tell us and we'll check it against current sources.
- Content suggestions — If there's a topic around non-UK licensed casinos, payments or game types you'd like us to cover in more depth, let us know.
- Partnership and editorial enquiries — Operators or industry contacts wanting to introduce themselves can do so by email, with a brief outline of what they're proposing.
- Concerns about gambling harm — If you or someone close to you is struggling with gambling, say so in your message. We'll point you towards independent support such as GamCare or National Gambling Helpline resources, though we are not a support service ourselves.
What This Site Can't Help With
We publish independent research and comparisons — we don't operate any casino, process deposits or withdrawals, or manage individual player accounts. If you have a dispute with an operator, a withdrawal delayed beyond the stated processing time, or a KYC or verification query, you'll need to raise it directly with that casino's own support team or, where applicable, its licensing authority. We can point you towards general guidance on how complaints procedures typically work, but we cannot intervene in an individual account issue.
Similarly, if you're looking to self-exclude, set deposit or loss limits, or manage a GAMSTOP exclusion period, those requests need to go through the relevant platform or through GAMSTOP directly rather than through this site.
What Happens After You Send a Message
Every email is read by an actual person. If your enquiry needs input from more than one team member — for example, a factual query that touches on both a casino review and a payments question — we'll take a little longer to make sure the answer is accurate before replying.
We won't chase you for personal details beyond what's needed to answer your question, and we don't add contacts to marketing lists from a support enquiry.
Helping Us Keep Things Accurate
Our reviews depend on information that changes — bonus terms, minimum deposits, wagering requirements and payment options can all shift with little notice. If you've used a casino we've reviewed and something doesn't match what we've published, telling us the date and detail helps us verify it and update the page if needed. We treat reader feedback as a genuine part of keeping our content current, not as a formality.
Thank you for taking the time to read this. Whatever the reason for getting in touch, we'll do our best to give you a straight, useful answer.